Just wanted to share my most recent bad experience with Silkweaver. It's a long story, so I've made an annotated PDF that was printed directly from my gmail account, showing dates and messages with no alterations except to cover up my address and phone number.
You can find the PDF here:
(sorry, this link no longer works, but if you check the comments you'll get the idea)
Please feel free to link to this post, and share with your stitching friends!
My intent here is not to be a bully, but to show that Silkweaver is still not dyeing products that match the swatches on their website, and to highlight the consistently poor customer service.
Other Silkweaver stories from me include:
1. The FOTM fabric I received that had dark grease stains on it (think dirty car parts!). It took over a month to get a replacement sent because the first person I spoke to said I should keep the dirty fabric (gee, thanks) but others were expecting me to return the fabric... at my expense! After several phone calls, I finally got the replacement, and kept the dirty fabric.
2. A large order I made last summer when I had a 30% off coupon. It took about a month for half of the fabrics to be sent, and there was no documentation in the package AT ALL, so I had no idea what the status of the remaining fabrics was. This also took mutiple phone calls to resolve, and several weeks passed after the items were "shipped" before they actually arrived in my mailbox.
Needless to say, I will not be ordering again... three HUGE strikes and you're out, Silky.